Terms and Conditions for AccommodationGENERAL CONDITIONS FOR ACCOMMODATION

Article 1 (Scope of Application)

Accommodation contracts and related agreements entered into between the Sunny Stone Hotel (hereinafter referred to as "the Hotel") and guests shall be governed by these Terms and Conditions. Matters not stipulated herein shall be governed by applicable laws or generally established customs.

1. If the Hotel agrees to special terms that do not conflict with laws or established customs, such special terms shall take precedence, notwithstanding the provisions of the preceding paragraph.

Article 2 (Application for Accommodation Contract)

Those wishing to apply for an accommodation contract with the Hotel must provide the following information to the Hotel:

• Name(s) of the guest(s)
• Date(s) of stay and expected time of arrival
• Accommodation charges (in principle, based on the hotel’s standard accommodation rates)
• Other particulars deemed necessary by the hotel

1. If a guest requests to extend their stay beyond the date(s) specified in Item 2 of the preceding paragraph, the hotel shall treat such a request as a new application for an accommodation contract at the time the request is made.

Article 3 (Formation of Accommodation Contract, etc.)

An accommodation contract shall be deemed formed when the hotel accepts the application referred to in the preceding article; provided, however, that this shall not apply if the hotel proves that it did not accept the application.

• Name(s) of the guest(s)
• Date(s) of stay and expected time of arrival
• Accommodation charges (in principle, based on the hotel’s standard accommodation rates)
• Other particulars deemed necessary by the hotel

1. Once an accommodation contract is formed in accordance with the preceding paragraph, the guest shall pay a deposit—in an amount determined by the hotel, up to the equivalent of the standard accommodation charges for the duration of the stay (or for three days if the stay exceeds three days)—by the date specified by the hotel.
2. The deposit shall be applied first toward the total accommodation charges to be paid by the guest. In the event that the provisions of Article 6 or Article 18 are applied, the deposit shall be used to cover cancellation fees, followed by any compensation for damages; any remaining balance shall be refunded at the time of payment for charges as stipulated in Article 12.
3. If the deposit required under Paragraph 2 is not paid by the date specified by the hotel, the accommodation contract shall cease to be effective; provided, however, that this applies only if the hotel has notified the guest of this condition when specifying the payment deadline for the deposit.

Article 4 (Special Provision Waiving the Requirement for a Deposit)

Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may, at its discretion, agree to a special provision that waives the requirement for the payment of a deposit after the contract has been concluded.

• Name(s) of the guest(s)
• Date(s) of stay and expected time of arrival
• Accommodation charges (in principle, based on the hotel’s standard accommodation rates)
• Other particulars deemed necessary by the hotel

1. If, upon accepting an application for an accommodation contract, the Hotel does not request the payment of the deposit stipulated in Paragraph 2 of the preceding Article, nor specifies a due date for such payment, it shall be deemed that the Hotel has agreed to the special provision mentioned in the preceding paragraph.

Article 5 (Refusal to Conclude an Accommodation Contract)

The Hotel may refuse to conclude an accommodation contract in the following cases:

• When the application for accommodation does not comply with these Terms and Conditions.
• When there are no guest rooms available due to full occupancy.
• When it is deemed that the person seeking accommodation is likely to engage in acts that violate laws and regulations, public order, or good morals in connection with their stay.
• When the person seeking accommodation is a member of, or otherwise affiliated with, an organized crime group (as defined by the "Act on Prevention of Unjust Acts by Organized Crime Group Members" and the "Osaka Prefectural Ordinance on the Exclusion of Organized Crime Groups") or any other anti-social force (hereinafter collectively referred to as "Organized Crime Groups, etc.").
• When the person seeking accommodation engages in conduct that causes significant nuisance to other guests.
• When it is clearly determined that the person seeking accommodation is suffering from an infectious disease.
• When the person seeking accommodation engages in violence, threats, extortion, or coercive, unreasonable demands against the Hotel or its staff, or requests services or burdens that exceed a reasonable scope. or when it is determined that the individual has engaged in similar conduct in the past.
• When a minor seeks to stay without the permission of their guardian.
• When it is impossible to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
• When the application for accommodation is made for the purpose of transferring the right to stay to another party.

Article 6 (Right of the Guest to Cancel the Contract)

A guest may cancel their accommodation contract by notifying the hotel.

1. If a guest cancels all or part of their accommodation contract for reasons attributable to the guest, they shall be required to pay a cancellation fee as specified in the attached Table 1.
2. If a guest fails to arrive by 10:00 PM on the scheduled date of arrival (or one hour past the previously specified arrival time) without prior notification, the hotel may treat the accommodation contract as having been cancelled by the guest.

Article 7 (Right of the Hotel to Cancel the Contract)

The hotel may cancel an accommodation contract in the following cases:

• When it is determined that the guest is likely to engage in—or has already engaged in—conduct that violates laws, public order, or public morals in connection with their stay.
• When the guest is identified as belonging to an organized crime group or similar entity, as described in Article 5, Item 4.
• When the guest engages in behavior that causes significant disturbance or nuisance to other guests.
• When it is clearly determined that the guest is suffering from an infectious disease.
• When a guest engages in violent, threatening, extortionate, or otherwise coercive and unreasonable demands toward the accommodation facility or its staff, or requests burdens that exceed a reasonable scope; or when it is determined that the guest has engaged in such behavior in the past.
• When it becomes impossible to provide accommodation due to force majeure, such as a natural disaster.
• When a guest engages in behavior that hinders fire prevention or safety, such as smoking in a guest room or tampering with fire-safety equipment.
• When the application for accommodation is made for the purpose of transferring the right to stay to another party.
• When a guest fails to make a payment as required under Article 12, Paragraph 2.
• When a guest violates these Terms and Conditions or the hotel’s rules of use.

2. If the hotel cancels an accommodation contract based on the provisions of the preceding paragraph, the guest will not be charged for accommodation services or other services that have not yet been provided.

Article 8 (Registration of Stay)

On the day of arrival, guests must register the following information at the hotel’s front desk:

• Name, age, gender, address, and occupation of the guest.
• For foreign nationals: nationality, passport number, port of entry, and date of entry into Japan.
• Date of departure and scheduled time of departure.
• Other particulars deemed necessary by the hotel

Article 9 (Use of Guest Rooms)

Guests may use their guest rooms from 3:00 PM on the day of arrival until 10:00 AM the following morning. However, for consecutive stays, guests may use the room throughout the day, excluding the arrival and departure dates.

1. Notwithstanding the provisions of the preceding paragraph, the hotel may, at its discretion, permit the use of a guest room outside of the specified hours. In such cases, an additional fee will be charged. Please note that if there is no availability, the hotel may decline a request for such extended use.
   
   
2. Even during the period in which a guest is entitled to use a guest room pursuant to the preceding two paragraphs, the Hotel reserves the right to enter the room and take necessary measures if required for reasons of safety, hygiene, or other operational management of the Hotel.

Article 10 (Compliance with Rules of Use)

Guests must comply with the rules of use established by the Hotel while on the premises.

Article 11 (Operating Hours)

The operating hours for the Hotel’s primary facilities are as follows. Details regarding the operating hours of other facilities will be provided via brochures, posted notices, or the service directory located in the guest room.

• Curfew: None
• Front Desk Services: 24 hours

1. The operating hours mentioned above may be subject to temporary changes if deemed necessary or unavoidable. In such cases, guests will be notified through appropriate means.

Article 12 (Payment of Charges)

The breakdown of charges to be paid by a guest shall be in accordance with the price list provided in the Hotel’s brochures, on its website, or through other similar means.

1. Payment for the aforementioned charges shall be made at the front desk—either upon the guest’s arrival or at the time requested by the Hotel—using currency, or by other accepted means such as traveler’s checks, accommodation vouchers, or credit cards.
2. Once the Hotel has made a guest room available for use, the full accommodation charge will be applied, even if the guest chooses not to occupy the room.
3. For accommodation plans that include breakfast or other ancillary services, the full price will be charged even if the guest chooses not to consume the meal or utilize the services.

Article 13 (Liability of the Hotel)

The Hotel shall compensate the guest for any damages incurred in the course of, or as a result of, the non-performance of the accommodation contract or related contracts. However, this shall not apply if the damages are not attributable to any cause for which the Hotel is responsible.

1. The Hotel maintains liability insurance for lodging facilities to address unforeseen events such as fires.

Article 14 (Handling in the Event of Inability to Provide Contracted Guest Rooms)

If the Hotel is unable to provide the guest with the contracted guest room, it shall, with the guest’s consent, endeavor to arrange alternative accommodation under conditions as similar as possible to the original booking.

1. If, notwithstanding the preceding paragraph, the Hotel is unable to arrange alternative accommodation, it shall pay the guest a compensation fee equivalent to the amount of the cancellation penalty; this compensation shall be applied toward any damages. However, no such compensation fee shall be paid if the inability to provide the guest room is not attributable to any cause for which the Hotel is responsible.

Article 15 (Handling of Deposited Items, etc.)

In the event that items, cash, or valuables deposited by a guest at the front desk are lost, damaged, or otherwise suffer harm, the Hotel shall compensate for such loss or damage, unless the incident was caused by *force majeure*. However, regarding cash and valuables, if the hotel has requested that the guest declare their type and value, and the guest fails to do so, the hotel shall be liable for any loss or damage only up to a maximum of 100,000 yen.

1. The hotel shall not be held liable for any loss, damage, or similar harm to items, cash, or valuables brought into the hotel by a guest—unless such items were entrusted to the front desk—except in cases where it is proven that the loss or damage was caused by the hotel’s intentional act or negligence.

Article 16 (Storage of Guests' Luggage or Personal Belongings)

If a guest’s luggage arrives at the hotel prior to their stay, the hotel will store it, provided that the hotel’s consent was obtained in advance of its arrival; the luggage will then be handed over to the guest upon check-in at the front desk.

1. If a guest leaves luggage or personal belongings behind at the hotel after checking out, and the owner can be identified, the hotel shall contact the owner and request instructions. If no instructions are provided by the owner, or if the owner cannot be identified, the items will be stored for 7 days (including the day they were discovered) and subsequently turned over to the nearest police station. However, items such as food, beverages, magazines, or other objects deemed to be waste or refuse will be disposed of at the hotel’s discretion if no contact is received by the day following the guest’s check-out.
2. The hotel’s liability regarding the storage of a guest’s luggage or personal belongings in the cases described in the preceding two paragraphs shall be governed by the provisions of Paragraph 2 of the preceding article.

Article 17 (Responsibility for Parking)

When a guest uses the hotel’s parking facility, the hotel merely provides the space; it does not assume responsibility for the custody of the vehicle, regardless of whether or not the vehicle keys are entrusted to the hotel. However, the hotel shall be liable for any damages caused by its own intentional act or negligence in the management of the parking facility.

Article 18 (Responsibility of the Guest)

If the hotel suffers damages due to the intentional act or negligence of a guest, the guest shall be liable to compensate the hotel for such damages.

Article 19 (Amendment of Terms and Conditions)

These Terms and Conditions may be revised as necessary. In the event of such a revision, the hotel shall post the content of the revised Terms and Conditions and their effective date on the hotel’s website or within the guest rooms.

Appendix 1 (Cancellation Fees)

• ※The percentages represent the cancellation fee as a proportion of the basic accommodation charge.
• ※If the duration of the contract is shortened, a cancellation fee equivalent to one day’s charge (for the first day) will be collected, regardless of the number of days by which the stay was shortened.
• ※If a portion of the party cancels their stay, a cancellation fee will be charged, calculated based on the accommodation rates for the number of guests whose bookings were cancelled.

House rules

To maintain the public nature of the hotel and ensure the safety and comfort of all guests, we kindly ask that you observe the following rules, in accordance with Article 10 of our Terms and Conditions for Accommodation. Please be advised that any violation of these rules may result in the termination of your accommodation contract, pursuant to Article 7 of the Terms and Conditions for Accommodation.

1. Smoking is strictly prohibited outside of designated smoking areas. Even within a designated smoking room, please refrain from smoking in places where there is a high risk of fire, such as in or on a bed.
2. Please do not use any heating or cooking appliances, irons, or similar items within the hotel, other than those provided or lent by the hotel.
3. Please deposit any valuables you have during your stay at the front desk, after declaring their type and value. Please note, however, that we cannot accept the following items for safekeeping:
   • Fragile items, such as works of art or antiques.
   • Devices containing data storage (e.g., personal computers, mobile phones, or other IT equipment).
   • Items or cash with a value exceeding 500,000 yen.
     Please be aware that the hotel assumes no responsibility for the theft or loss of any cash or valuables while on the premises.
4. Please do not bring the following items into the hotel:
   • Animals and pets of any kind (excluding guide dogs and assistance dogs)
   • Stimulants, narcotics, or any other substances the possession of which is prohibited by law
   • Items that emit a strong or offensive odor
   • Items that are excessively bulky or heavy
   • Highly flammable or combustible items, explosives, oils, or other hazardous materials
   • Firearms, swords, or similar weapons
   • Any other items deemed to pose a threat to the safety of other guests
5. Please refrain from entering public areas—such as hallways, the lobby, or restaurants—while wearing nightwear, slippers, or similar attire.
6. Please use the lobby or restaurants for meetings with visitors. Meetings with visitors inside guest rooms are not permitted.
7. Please refrain from loud talking, singing, or any other noisy behavior that may disturb other guests within the hotel.
8. Do not attach items to hotel facilities or furnishings, and do not use them for any purpose other than that for which they were intended. Furthermore, please do not alter the state of the premises, such as by moving items from their original locations.
9. Gambling or any behavior that violates public morals or disturbs the peace is prohibited within the hotel.
10. Please do not distribute or post advertisements, or sell any items, within the hotel without prior authorization.
11. Please do not order food or beverages from outside the hotel (e.g., food delivery services).
12. Please do not use hair dye, bleaching agents, or similar products in the unit bathroom.
13. Please do not burn incense or similar items inside your guest room.